FAQs

1. What sizes are available for your cowboy hats?

We offer a full range of standard U.S. hat sizes, typically from 6 3/4 to 7 5/8. A sizing chart is available on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us — we can guide you through measuring your head and selecting the right size.

For customers with special needs, we also offer custom sizing on select models.

2. Can I request a custom or personalized cowboy hat?

Yes. We provide custom options such as personalized stitching, custom colors, brim shaping, and unique hatbands. Whether you’re looking for something functional or for a special occasion like a rodeo, wedding, or photo shoot, our team can work with you to create a one-of-a-kind hat.

Custom orders typically take 5–10 business days for production and may incur additional charges depending on complexity.

3. What materials do you use to make your hats?

Our cowboy hats are made using high-quality, durable materials, including:

• Wool Felt: Soft, breathable, and ideal for cooler weather.
• Straw: Lightweight and great for summer or outdoor activities.
• Leather or Faux-Leather Details: Used for hatbands and trims.
• Satin or Cotton Lining: For a comfortable interior feel.

We prioritize craftsmanship and comfort in every material we select.

4. How long will it take to receive my order?

Orders are typically processed within 1–2 business days. Standard shipping within the U.S. takes approximately 3–7 business days, depending on your location. Expedited shipping options are available at checkout.

You will receive a tracking number by email as soon as your order ships. If your order is delayed, feel free to contact us for an update.

5. Do you ship internationally?

Currently, we only ship within the United States. However, we’re actively working on expanding our shipping capabilities to serve international customers in the near future.

If you’re outside the U.S. and interested in placing an order, feel free to contact us for a special arrangement.

6. Can I change or cancel my order after it’s placed?

If your order has not yet shipped, we may be able to change the shipping address, product variation, or cancel it entirely. Please contact us as soon as possible to make adjustments.

Once an order is shipped, changes and cancellations are no longer possible. However, you may still return or exchange the item following our return policy.

7. What is your return and exchange policy?

You may return or exchange your item within 30 days of delivery, provided the hat is unused, in its original packaging, and in resalable condition. Custom or personalized hats are non-returnable unless defective.

To initiate a return, contact our customer service at [email protected] with your order number and reason for return. Full details are available on our Return Policy page.

8. How should I care for and store my cowboy hat?

Proper care will extend the life of your hat. Here are a few general tips:

• Avoid getting the hat wet. If it does get wet, let it air dry naturally.
• Store the hat in a cool, dry place, preferably in a hat box or on a clean, flat surface.
• Use a soft brush to remove dust and debris.
• Do not crush or fold the brim.
• Avoid prolonged exposure to direct sunlight or heat sources, which may warp the material.

Each hat also includes a care card with more specific maintenance instructions.

9. Do you offer wholesale or bulk discounts?

Yes. If you are a retailer, event planner, or organization looking to place a bulk order, we offer wholesale pricing for qualifying purchases. Please contact us directly with your business information and the quantity you’re interested in, and we’ll provide a customized quote.

10. What should I do if my hat arrives damaged?

If your hat arrives damaged due to shipping or manufacturing issues, contact us within 7 days of delivery with photos of the damage and your order number. We will either replace the item or issue a refund depending on the situation.

Customer satisfaction is our top priority, and we’ll work quickly to resolve the issue.