Privacy Policy

At COMFYCOUCH HOME LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from our website, www.comfycouchhome.com.

1. Information We Collect

We may collect the following types of personal information when you interact with our site:

1.1. Information You Provide Directly

• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely via third-party gateways)
• Order history
• Messages sent via our contact form or customer service email

1.2. Information We Collect Automatically

• IP address
• Browser type and version
• Device type
• Referring website or search engine
• Date/time of visit
• Pages viewed and time spent on site
• Cookies and tracking technologies (see section 5)

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders, account, or inquiries
• To send updates, promotions, or newsletters (only if you opt in)
• To prevent fraudulent transactions and maintain site security
• To analyze website performance and improve customer experience
• To comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third parties in the following cases:

• Payment Processors: For secure payment transactions
• Shipping Partners: To deliver your order
• Email Service Providers: To send order confirmations or marketing (with your consent)
• IT and Hosting Services: For website maintenance and operations
• Legal Authorities: When required by law, such as in response to a court order or government request

All third-party services are required to handle your data with confidentiality and in compliance with applicable laws.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above:

• Order and transaction data: 7 years (for legal/tax compliance)
• Account and support data: As long as your account remains active
• Marketing data: Until you unsubscribe or request deletion

You may request deletion of your personal information at any time by contacting us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

Types of cookies used include:

• Essential cookies: Enable basic website functionality (e.g., cart, checkout)
• Analytics cookies: Help us understand how visitors interact with the site
• Marketing cookies: Used for targeted advertising (only if you consent)

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict our processing of your data
• Withdraw your consent to marketing communications at any time
• Lodge a complaint with a data protection authority (if applicable)

To exercise your rights, please contact us at [email protected].

7. Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• SSL encryption on our website
• Secure third-party payment processing
• Restricted access to personal data within our team
• Regular review of our data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child without verified parental consent, we will delete that data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically. Changes take effect immediately upon posting to the website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

COMFYCOUCH HOME LLC

4034 S 329th St

Federal Way, WA 98001

Email: [email protected]

Phone: 920-297-4255