Shopping on our website is safe and worry-free. If you are not completely satisfied with your purchase, we offer the following refund and return policy:

1. Refund Conditions
Product Condition: You can request a refund within 14 days of receiving the product, provided that the product is unused and retains its original tags and packaging.
Inapplicable Products: The following products are not eligible for refunds: customized products, products that cannot be resold after being opened, and promotional items, unless there is a quality issue.
2. Refund Request
To request a refund, please follow these steps:

Contact our customer service team to inform them of your intention to request a refund and provide your order number and product details.
Customer service will provide you with return authorization and explain the specific return process.
3. Return Address
Please return the item(s) to the following address:
4034 S 329th St Federal Way WA 98001
Please ensure you include a note with your order number and return request inside the package so that we can process your refund quickly upon receipt of the item(s).

4. Refund Processing
Once we receive the returned item(s) and confirm that they meet the refund conditions, we will process the refund within 5 business days. The refund will be issued via the original payment method. Please note that bank processing times may vary.

5. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an incorrect order. In this case, we will cover the return shipping costs.

6. Contact Information
If you have any questions about our refund policy or require further information, please contact our customer service team through the “Contact Us” page.

Thank you for choosing comfycouchhome.com! We look forward to providing you with better service!