Shipping Policy

At COMFYCOUCH HOME LLC, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines the details regarding how we handle order processing, shipping options, delivery times, tracking, and more.

1. Shipping Coverage

Currently, we only ship orders within the United States (including the contiguous 48 states, Alaska, and Hawaii). We do not support international shipping at this time, but are working toward expanding globally in the near future.

If you reside outside the U.S. and are interested in purchasing, please contact us at [email protected] to inquire about possible custom arrangements.

2. Processing Time

• All orders are processed within 1–2 business days after payment is confirmed (excluding weekends and holidays).
• Custom or personalized hats may require 5–10 business days for production before shipping.

If we experience a high volume of orders, processing may be slightly delayed. We will notify you by email if your order is affected.

3. Shipping Methods and Rates

We offer the following shipping options:

Shipping costs are calculated at checkout based on order size, destination, and selected method.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment using the carrier’s website or via the tracking link provided.

If you did not receive your tracking information within 2 days of order placement, please contact our support team.

5. Shipping Delays

We do our best to ensure timely delivery, but the following may cause delays beyond our control:

• Weather conditions (storms, natural disasters)
• Shipping carrier delays (e.g., FedEx, UPS, USPS)
• Incomplete or incorrect shipping addresses
• Holiday or peak shopping seasons

COMFYCOUCH HOME LLC is not responsible for delivery delays caused by shipping carriers once the package has left our facility. We will, however, assist you in locating delayed or lost packages to the best of our ability.

6. Address Accuracy

Please make sure your shipping address is correct and complete at the time of checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you realize a mistake, contact us immediately at [email protected]. Once an order has been dispatched, we cannot make changes.

7. Lost or Stolen Packages

If your package shows as delivered but you have not received it:

1. Check with neighbors or household members.
2. Verify the delivery address in your order confirmation.
3. Contact the shipping carrier for more information.

If the package cannot be located, reach out to us and we will help file a claim. Please note that replacements or refunds for lost/stolen packages are handled case by case.

8. Damaged Items in Transit

If your item arrives damaged, please contact us within 7 days of delivery with:

• A description of the damage
• Photographs of the packaging and item
• Your order number

We will evaluate and resolve the issue quickly — whether that means sending a replacement or processing a refund.

9. Contact Us

If you have any questions about shipping, delivery timelines, or need help tracking an order, feel free to reach out:

Email: [email protected]

Phone: 920-297-4255

Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)